Refund and Returns Policy
We regret to inform you that we do not offer support for exchanges. When placing an order, customers are required to carefully confirm all details, including size, design, quantity, and shipping address. As a result, we are unable to accept returns or exchanges for orders with incorrect selections.
However, you have the option to cancel your order within 6 hours of placing it. If you decide to cancel within this timeframe, you may proceed to place a new order with the correct items of your choice. Should you have any questions or concerns regarding the order process, please don’t hesitate to contact us. We are committed to ensuring your satisfaction with your purchase.
Orders can only be canceled within 6 hours of placement. If you contact us after this time, your order might have already been forwarded to the warehouse for processing and shipping. Please be aware that a cancellation fee of 10% of your total order value will be applied to the process. To cancel your order, kindly reach out to us at [email protected].
Return & Refund Policy
For orders delivered, our return policy is valid for 30 days from the completion of the delivery process. After this period, the order will be considered accepted, and no reimbursements will be provided.
We accept returns and offer refunds in the following cases:
- The product arrives damaged.
- The product arrives shattered.
- The product design is different from the one you ordered.
- The product size differs from your order.
- The product material differs from your order.
- The product you received is not the one you ordered.
- The product differs from the original description.
To be eligible for a refund, returned items must not meet the following conditions:
- The items have been worn or washed.
- The items have been modified in any way.
- The items are defective, except when the condition is our fault.
- The items do not have their original tags.
- The items have minor redundant thread that can be easily cut/repaired.
- The items must be returned in their original condition and packaging.
To claim a refund, you need to provide the following documentation:
- The shipping label/receipt.
- Proof of purchase.
- Evidence of defective items.
- Email screenshots that we previously sent to you.
To request a return and refund, please send an email to [email protected], along with the required documentation. The Customer Service Department will respond to your refund inquiry within 2-3 business days. Please wait for our confirmation before returning the package. Ship the package to:
3734 Black Oak Hollow Road Oakland, CA 94612 United State.
Customers are responsible for the cost of return shipping, which is not included in the reimbursement amount. Refund processing may take up to 14 business days from the time we receive your return. Once the package is received, you will be notified via email, and a full refund, including the shipping fee, will be processed.
If you have not received your refund, please check your bank account and contact your credit card company. Refunds may take some time to be officially posted, typically within 10 to 15 days from the date of issuance. If you still haven’t received your refund or have any other concerns, please contact us promptly at s[email protected]. We will respond within 2-3 business days.
– Our return policy is valid for 30 days from the completion of the delivery process. Beyond this period, the order will be considered accepted, and no reimbursements will be issued.
– Items can be returned or exchanged within 30 days of delivery, with no sub-fees except for the return shipping cost.
– We are not responsible for any damage or loss occurring during the return shipping process, and no refunds will be issued in such cases.
– Please contact our Support Team ahead of time for any refund and return inquiries to ensure proper handling and avoid any issues during the return process.